Privacy Policy

PRIVACY POLICY

Last Updated: May 29, 2026

Sophiyana Loka (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website, purchase our services, participate in our programs, or otherwise interact with us through sophiyanaloka.com (“Website”).

By accessing or using our Website, services, courses, coaching programs, therapy services, events, or other offerings, you agree to the practices described in this Privacy Policy.

WHO WE ARE

Sophiyana Loka provides educational, therapeutic, personal development, and wellness-related services, including but not limited to:

  • Online live courses
  • Pre-recorded courses
  • One-on-one coaching services
  • Mental health therapy services
  • Workshops, webinars, and online events
  • Downloadable resources
  • Membership and community offerings

INFORMATION WE COLLECT

Information You Provide to Us

We may collect personal information that you voluntarily provide, including:

  • Name
  • Email address
  • Phone number
  • Billing and payment information
  • Postal address
  • Date of birth (where required)
  • Account login credentials
  • Information shared during coaching or therapy sessions
  • Course participation information
  • Survey responses and feedback
  • Communications sent to us

Information Collected Automatically

When you use our Website, we may automatically collect certain information, including:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Referral sources
  • Pages viewed
  • Time spent on pages
  • Website usage data
  • Cookies and tracking information

Sensitive Information

In connection with therapy, coaching, wellness, or educational services, you may voluntarily provide information relating to your emotional well-being, personal circumstances, goals, or concerns.

We only collect such information when necessary to provide our services and with your voluntary participation.

HOW WE USE YOUR INFORMATION

We may use your information to:

  • Provide and manage our services
  • Process payments and transactions
  • Deliver courses, coaching, therapy, workshops, and events
  • Communicate with you regarding bookings and services
  • Respond to inquiries and support requests
  • Improve our Website and offerings
  • Personalize your experience
  • Maintain security and prevent fraud
  • Comply with legal obligations
  • Send updates, newsletters, promotional content, or marketing communications where permitted by law

You may opt out of marketing communications at any time.

COOKIES AND TRACKING TECHNOLOGIES

We may use cookies, pixels, analytics tools, and similar technologies to:

  • Improve Website performance
  • Analyze user behavior
  • Remember user preferences
  • Enhance user experience
  • Measure marketing effectiveness

You may control cookie preferences through your browser settings. Disabling cookies may affect certain Website functionality.

PAYMENT PROCESSING

Payments are processed through third-party payment service providers.

We do not store complete credit card or payment card details on our servers. Payment information is handled directly by the applicable payment processor in accordance with their privacy and security practices.

THERAPY AND COACHING INFORMATION

Information shared during coaching or therapy sessions is treated with care and respect.

However:

  • Coaching services are not subject to therapist-client privilege.
  • Therapy services may be subject to applicable professional confidentiality obligations.
  • Confidentiality may be limited where disclosure is required by law, court order, professional obligations, or where there is a risk of harm to yourself or others.

Participants should understand that no electronic communication system can be guaranteed to be completely secure.

RECORDINGS

Certain courses, workshops, webinars, events, and group sessions may be recorded.

By participating in recorded sessions, you consent to the recording of audio, video, chat messages, and related content where applicable.

Recordings may be used for:

  • Educational purposes
  • Internal training
  • Course delivery
  • Quality improvement
  • Promotional purposes where legally permitted

If you do not wish to appear in recordings, you may choose not to participate or disable video functionality where available.

HOW WE SHARE INFORMATION

We do not sell your personal information.

We may share information with:

  • Payment processors
  • Course hosting platforms
  • Video conferencing providers
  • Email and communication service providers
  • Technology and website service providers
  • Professional advisors
  • Legal and regulatory authorities when required by law

All third parties are expected to handle information appropriately and in accordance with applicable laws.

THIRD-PARTY SERVICES

Our Website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, content, or security of third-party platforms. Users are encouraged to review the privacy policies of those providers before sharing personal information.

DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

  • Provide services
  • Fulfill contractual obligations
  • Maintain records
  • Resolve disputes
  • Comply with legal requirements

When information is no longer required, we take reasonable steps to securely delete or anonymize it.

DATA SECURITY

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

YOUR RIGHTS

Subject to applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict or object to certain processing activities
  • Withdraw consent where processing is based on consent
  • Request a copy of information you have provided

To exercise these rights, please contact us using the details provided below.

CHILDREN’S PRIVACY

Our services are generally intended for individuals aged 18 years and older.

Where minors participate with parental or guardian consent, information may be collected only as necessary to provide the relevant service.

We do not knowingly collect personal information from children without appropriate authorization.

INTERNATIONAL USERS

If you access our services from outside India, your information may be transferred to, stored, and processed in India or other jurisdictions where our service providers operate.

By using our services, you consent to such transfers where permitted by law.

LEGAL DISCLOSURES

We may disclose personal information where necessary to:

  • Comply with legal obligations
  • Respond to lawful requests from authorities
  • Protect our rights or property
  • Investigate fraud or security concerns
  • Prevent harm to individuals or the public

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

Updated versions will be posted on our Website with a revised “Last Updated” date.

Your continued use of our Website or Services following any changes constitutes acceptance of the updated Privacy Policy.

CONTACT US

Sophiyana Loka

Website: https://sophiyanaloka.com

Email: info@sophiyanaloka.com

Address: Ankleshwar, Gujarat, India

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the details above.